Create a custom domain (CNAME)

Rapidr feedback portal can now run on a custom domain, learn and set up a custom domain by following the below steps. Instead of logging in and browsing Rapidr at your_company.rapidr.io , you can use something like feedback.your_company.com — where your_company.com is your primary domain name.

Create a CNAME record:

To get started, you'll need to create a CNAME record in your DNS settings. In most cases, your DNS provider is the company with which you registered your domain names, such as Hover, GoDaddy, NameCheap, Google Domains, or Cloudflare.

When you create the CNAME, you'll need to fill in a few fields:

  • Record Type should be set to CNAME
  • The Hostname is whatever you want the new URL to be. Example: feedback.your_company.com
  • The Target points back to Rapidr's servers and should be set as: app.rapidr.io
  • TTL can be left at the default setting

Once you've created a CNAME, head into your company settings in Rapidr and go to General. Under Custom Domains, click Add and type in your new domain name. Once we can verify access, we'll save and add a "Live" badge will appear next to the custom domain. 

Note DNS propagation can take a little while depending on the DNS provider. Wait up to 5 minutes before entering your custom domain in Rapidr. 

FAQ

Will this work with our root domain? No, we only support subdomain redirects. That means your custom URL will always look something like feedback.company.com (subdomain) instead of company.com/feedback (root domain). However, you can use www.company.com and set up company.com to redirect to www.company.com.

What happens to our Rapidr subdomain? Your Rapidr subdomain company.rapidr.io will continue to work for Admin Portal and will not redirect to your custom domain. For the Feedback Portal, we'll redirect all traffic to your custom domain. This way, as an admin there is always a backup way to access Rapidr in case your DNS setting runs into issues.

Why can't Rapidr verify the change? DNS takes anywhere from a few seconds to a few minutes to get propagated on the Internet. We'd strongly suggest you wait for a couple of minutes after you add the DNS record.